Bad Debt Policy

This practice maintains a strict payment policy where all payments for dental treatment should be paid in full
prior to completion of treatment.

It is the discretion of the treating clinician as to whether the full payment is required before the start of
treatment. Payments can be made by cash or by debit card. Credit card payments will also be accepted.

Card payments can be taken over the phone. If for whatever reason the fees are not paid, the practice will
inform the patient via a text message/letter or email that there is money outstanding on their account and to
refer to our payment policy.

A second text message, letter or email will then be sent requesting immediate payment if payment is not paid
within a seven day period. If there has been no contact or payment within the next seven day period than a
third text message will be sent warning of losing the right to be seen at the practice with immediate effect.

If payment is not made within further 24 hours, we will use a debt recovery company to recover the debt
outstanding.